FAQ

Q. Who is Love & Lupins?

A.  We are a lovely team of great people who believe in great products at affordable prices! We believe in products that makes us feel good, without the high dollar expense of retail stores.  

Q. What are the shipping times?

A.  We understand you want your items as soon as you click 'buy now'.  But don't worry...We aim to get your items to you as fast as possible while keeping prices low. Our ability to keep prices low is dependent upon less expensive shipping options.  Because of this, shipping may take a little longer.  Most orders are delivered approximately 2-4 weeks after you have placed your order. 

IMPORTANT: Unfortunately we aren't responsible if a package is undeliverable because of missing, incomplete, or incorrect address information. We do our best to avoid errors by verifying the shipping information with you in the order confirmation sent immediately after purchase.  We use the exact same information as entered by the customer to process shipping labels. 

My Address is Wrong!? 
If you contact us immediately after the order is made to let us know about an alternate shipping address we will change this for you if the item hasn't been sent. Email us at hello@loveandlupins.com ASAP.

Q. Do you ship internationally?

A. We currently ship to the majority of the world. If you have any questions or you can't seem to ship to your region, please email us at hello@loveandlupins.com and we will try to resolve your problem.

Q. How long does it take for an order to arrive?

A. All items in store take 1-5 business days to process and we ask that you remember patience is a virtue. So please remember to add processing time to your shipping time estimates.

Your product has been shipped once you receive your shipping confirmation email. If you don't receive this, please check your other email folders - but don't worry if you can't find it, your order will have been processed and sent. Sometimes the emails can get lost or filtered by your email account, but don't worry - your order won't! 

As mentioned above, we aim to get your items to you as fast as possible while keeping prices low. Our ability to keep prices low is dependent upon less expensive shipping options.  Because of this, shipping may take a little longer.  Most orders are delivered approximately 2-4 weeks after you have placed your order.

 Q. I ordered multiple items but only received some of them... where's my order?

A. We have numerous manufacturers who we have negotiated special pricing with therefore; your items are shipped separately from multiple locations. If one item comes first, don't panic, everything will arrive.

Q. I no longer want my order, can I cancel and refund?

A. We have a refund policy in place on damaged/missing goods but unfortunately, we can't provide cancellations if your order has already been shipped. Once the item(s) has/have been shipped, we no longer have control over them so we would lose the item(s) plus shipping costs.

But we understand that every case is different, just reach out to us by email and we'll be happy to help.

Q. Do you offer a satisfaction guarantee? 

A. Yes, if you receive your order, and you are not fully satisfied, you can write us at: hello@loveandlupins.com to get a refund. All you have to do is describe what you are unsatisfied with and send the product back to us, then we will be happy to provide you with a refund. 

Q. How secure is my information?

A. Love & Lupins adheres to the highest industry standards to protect your personal information.

When purchasing from our store your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Q. Where are you located?

A. We are located in Europe, Denmark. But don't worry, we are selling to most parts of the world and the shipping fee is a low flat $5 no matter where you are located. 

Q. Where can I contact you?

A. You can email us at hello@loveandlupins.com.  We try our best to get back to you within 24 hours on business days Monday to Friday. Please be patient and we will get back to you.